Consumer Report

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April 2014 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: February 2014 / 12 Months Ending February 2014
Mishandled Baggage: February 2014
Oversales: 4th Quarter 2013 / January – December 2013
Consumer Complaints: February 2014
Customer Service Reports to the Dept. of Homeland Security: February 2014
Airline Animal Incident Reports: February 2014

Redacted Animal Incident Reports


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