Consumer Report

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September 2013 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: July 2013 / 12 Months Ending July 2013
Mishandled Baggage: July 2013
Oversales: 2nd Quarter 2013 / January – June 2013
Consumer Complaints: July 2013
Customer Service Reports to the Dept. of Homeland Security: July 2013
Airline Animal Incident Reports: July 2013

Redacted Animal Incident Reports

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